Support Policy
Basic Support by E-Mail (free)
 

Customer asks a specific question, and optionally, extracts a few lines from the logfile to explain the problem. Support personal must be able to answer the question with "Yes", "No" or with a link to the knowledge base.

Sample:
Q: Exchange doesn't accept messages. Logfile shows "452 4.3.1 Insufficient system resources"
A: See KBPB035

 
Extended Support by E-Mail (paid)
 

Customer asks an unspecific question and provides the whole logfile. Support personal must search for the problem in the logfile and then answer with a link to the knowledge base.

Sample:
Q: My users don't get e-mails. Enclosed the logfile.
A: See KBPB035

 
© 1996-2017 DataEnter GmbH
Wagramerstrasse 93/5/10 A-1220 Vienna, Austria
support@dataenter.co.at
2017-01-04 / Phone
2017-01-04 / Tablet
Changed: 2017-01-04
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Copyright © 1996-2017 DataEnter GmbH
Wagramerstrasse 93/5/10 A-1220 Vienna, Austria
Fax: +43 (1) 2020770
support@dataenter.co.at